Terms of service
TERMS AND CONDITIONS OF SALE AND WEBSITE USE
Last updated: 24 August 2026
These Terms and Conditions apply to the use of the Love My Uniform website and to orders placed with Love My Uniform Ltd.
Love My Uniform Ltd is registered in England and Wales under company number 17286047.
Business address:
Love My Uniform Ltd
39 Hatherley
Yate
Bristol
BS37 4LT
United Kingdom
VAT Registration Number: GB523988553
Email: hello@lovemyuniform.com
Telephone: 0117 287 0521
Website: lovemyuniform.com
In these Terms, “we”, “us” and “our” mean Love My Uniform Ltd.
“You” and “your” mean the person or organisation using our website or purchasing goods or services from us.
We supply both businesses and individual consumers. Some provisions apply differently depending on whether you are purchasing as a business customer or as a consumer.
Nothing in these Terms excludes or restricts any right or liability that cannot lawfully be excluded or restricted.
- OUR WEBSITE
You may use our website for lawful purposes, including browsing products, requesting quotations, creating an account and placing orders.
You must not misuse the website, attempt to compromise its security, introduce malicious software, interfere with its operation or use it for an unlawful purpose.
We may update, suspend, modify or withdraw website content or functionality where reasonably necessary.
- PRODUCTS
We take reasonable care to ensure product descriptions, specifications, photographs, colours, sizes and prices are presented accurately.
However, screen settings can affect colour appearance, measurements may be approximate and manufacturers may make product or specification changes.
Where a supplier makes a material product change that affects an outstanding order, we will take reasonable steps to contact you where appropriate.
If you are a consumer, your statutory rights relating to goods being as described, of satisfactory quality and fit for purpose are not affected by these Terms.
- PRODUCT AVAILABILITY
All products remain subject to availability.
We source products from manufacturers, distributors and other suppliers, and availability may change without notice.
If an ordered product becomes unavailable, we may contact you to discuss an alternative, revised delivery schedule or cancellation of the affected item.
We will not substitute a materially different product without appropriate agreement.
- ORDERS
Submitting an order constitutes an offer to purchase the goods and services shown in the order.
An automated acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.
A contract is formed when we accept your order, normally through confirmation that the order is being processed, fulfilled or dispatched.
We may decline or cancel an order where reasonably necessary, including where:
a product is unavailable;
there is an obvious pricing or description error;
payment cannot be authorised;
we reasonably suspect fraud or misuse;
the online branding minimum has not been met;
we are unable to fulfil an agreed branding or personalisation requirement; or
the transaction would be unlawful.
If we cancel an order after receiving payment, we will refund the relevant amount.
- BUSINESS QUOTATIONS
Businesses and organisations may request quotations for larger, repeat or personalised requirements.
A quotation is subject to the terms stated on it and does not become binding until accepted and confirmed by us.
Unless a quotation expressly states otherwise:
pricing is valid for the period shown on the quotation;
stock remains subject to availability;
artwork and branding requirements must be approved before production; and
production lead times begin after all necessary order details, artwork and approvals have been received.
Any applicable minimum quantity or order value will be stated in the relevant quotation, service agreement or contract.
- PRICES AND VAT
Prices are displayed in the manner indicated on the website.
Where an amount is identified as excluding VAT, VAT will be added at the applicable rate.
Where applicable, we may also display an inclusive-VAT amount for convenience.
VAT treatment depends on applicable UK tax rules. Certain qualifying products, including some children’s clothing, may be subject to different VAT treatment.
Delivery charges are added where applicable.
Our standard online UK delivery charge is:
£5.99 + VAT for orders with a product subtotal below £99 + VAT; and
FREE standard UK delivery for orders with a product subtotal of £99 + VAT or more.
The delivery threshold is calculated using the product subtotal before VAT and delivery charges.
Plain garments have no minimum order quantity.
Online orders requiring embroidery or printing must include at least 10 branded garments across the basket. Different garments, colours and sizes may be combined to meet this minimum, provided they are included in the same branded order.
For established account customers with ongoing requirements, smaller repeat branded orders may be considered by prior agreement.
We may correct obvious pricing errors.
Where an obvious pricing error affects an order already submitted, we will contact you where reasonably necessary before proceeding.
- PAYMENT
Payment must be made using a payment method offered by us unless alternative payment terms have been expressly agreed.
You confirm that you are authorised to use the payment method supplied.
Approved business customers may be offered account or credit terms under a separate written agreement.
Failure to make a payment when due may delay production or delivery and may result in other rights available to us under the applicable agreement or law.
- DELIVERY
Our standard online checkout currently supplies UK delivery addresses.
Delivery estimates are provided in good faith but are not guaranteed unless we expressly agree a particular delivery date.
Unbranded, in-stock garments are normally processed more quickly than personalised products.
Orders requiring embroidery, printing or other personalisation require additional production time.
For consumer orders, delivery will take place within any period required by applicable consumer law unless a different period has been agreed.
Nothing in these Terms reduces a consumer’s statutory rights concerning loss, damage or delivery of goods.
Further details are contained in our Shipping & Delivery Policy.
9. TERMS AND CONDITIONS OF SALE AND WEBSITE USE
Last updated: 24 August 2026
These Terms and Conditions apply to the use of the Love My Uniform website and to orders placed with Love My Uniform Ltd.
Love My Uniform Ltd is registered in England and Wales under company number 17286047.
Business address:
Love My Uniform Ltd
39 Hatherley
Yate
Bristol
BS37 4LT
United Kingdom
VAT Registration Number: GB523988553
Email: hello@lovemyuniform.com
Telephone: 0117 287 0521
Website: lovemyuniform.com
In these Terms, “we”, “us” and “our” mean Love My Uniform Ltd.
“You” and “your” mean the person or organisation using our website or purchasing goods or services from us.
We supply both businesses and individual consumers. Some provisions apply differently depending on whether you are purchasing as a business customer or as a consumer.
Nothing in these Terms excludes or restricts any right or liability that cannot lawfully be excluded or restricted.
- OUR WEBSITE
You may use our website for lawful purposes, including browsing products, requesting quotations, creating an account and placing orders.
You must not misuse the website, attempt to compromise its security, introduce malicious software, interfere with its operation or use it for an unlawful purpose.
We may update, suspend, modify or withdraw website content or functionality where reasonably necessary.
- PRODUCTS
We take reasonable care to ensure product descriptions, specifications, photographs, colours, sizes and prices are presented accurately.
However, screen settings can affect colour appearance, measurements may be approximate and manufacturers may make product or specification changes.
Where a supplier makes a material product change that affects an outstanding order, we will take reasonable steps to contact you where appropriate.
If you are a consumer, your statutory rights relating to goods being as described, of satisfactory quality and fit for purpose are not affected by these Terms.
- PRODUCT AVAILABILITY
All products remain subject to availability.
We source products from manufacturers, distributors and other suppliers, and availability may change without notice.
If an ordered product becomes unavailable, we may contact you to discuss an alternative, revised delivery schedule or cancellation of the affected item.
We will not substitute a materially different product without appropriate agreement.
- ORDERS
Submitting an order constitutes an offer to purchase the goods and services shown in the order.
An automated acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.
A contract is formed when we accept your order, normally through confirmation that the order is being processed, fulfilled or dispatched.
We may decline or cancel an order where reasonably necessary, including where:
a product is unavailable;
there is an obvious pricing or description error;
payment cannot be authorised;
we reasonably suspect fraud or misuse;
the online branding minimum has not been met;
we are unable to fulfil an agreed branding or personalisation requirement; or
the transaction would be unlawful.
If we cancel an order after receiving payment, we will refund the relevant amount.
- BUSINESS QUOTATIONS
Businesses and organisations may request quotations for larger, repeat or personalised requirements.
A quotation is subject to the terms stated on it and does not become binding until accepted and confirmed by us.
Unless a quotation expressly states otherwise:
pricing is valid for the period shown on the quotation;
stock remains subject to availability;
artwork and branding requirements must be approved before production; and
production lead times begin after all necessary order details, artwork and approvals have been received.
Any applicable minimum quantity or order value will be stated in the relevant quotation, service agreement or contract.
- PRICES AND VAT
Prices are displayed in the manner indicated on the website.
Where an amount is identified as excluding VAT, VAT will be added at the applicable rate.
Where applicable, we may also display an inclusive-VAT amount for convenience.
VAT treatment depends on applicable UK tax rules. Certain qualifying products, including some children’s clothing, may be subject to different VAT treatment.
Delivery charges are added where applicable.
Our standard online UK delivery charge is:
£5.99 + VAT for orders with a product subtotal below £99 + VAT; and
FREE standard UK delivery for orders with a product subtotal of £99 + VAT or more.
The delivery threshold is calculated using the product subtotal before VAT and delivery charges.
Plain garments have no minimum order quantity.
Online orders requiring embroidery or printing must include at least 10 branded garments across the basket. Different garments, colours and sizes may be combined to meet this minimum, provided they are included in the same branded order.
For established account customers with ongoing requirements, smaller repeat branded orders may be considered by prior agreement.
We may correct obvious pricing errors.
Where an obvious pricing error affects an order already submitted, we will contact you where reasonably necessary before proceeding.
- PAYMENT
Payment must be made using a payment method offered by us unless alternative payment terms have been expressly agreed.
You confirm that you are authorised to use the payment method supplied.
Approved business customers may be offered account or credit terms under a separate written agreement.
Failure to make a payment when due may delay production or delivery and may result in other rights available to us under the applicable agreement or law.
- DELIVERY
Our standard online checkout currently supplies UK delivery addresses.
Delivery estimates are provided in good faith but are not guaranteed unless we expressly agree a particular delivery date.
Unbranded, in-stock garments are normally processed more quickly than personalised products.
Orders requiring embroidery, printing or other personalisation require additional production time.
For consumer orders, delivery will take place within any period required by applicable consumer law unless a different period has been agreed.
Nothing in these Terms reduces a consumer’s statutory rights concerning loss, damage or delivery of goods.
Further details are contained in our Shipping & Delivery Policy.
- EMBROIDERY, PRINTING AND PERSONALISATION
Personalised goods include garments embroidered, printed, altered or otherwise produced to customer-specific requirements.
Online orders requiring embroidery or printing must include at least 10 branded garments across the basket. Different garments, colours and sizes may be combined to meet this minimum where they form part of the same branded order.
Smaller repeat branded orders may be considered for established account customers with ongoing requirements. This must be discussed and agreed with Love My Uniform before the order is placed.
The applicable decoration price is determined by the total number of branded garments in the order:
10–15 branded garments: £4.99 + VAT per garment, per logo application;
16–20 branded garments: £3.99 + VAT per garment, per logo application;
21–30 branded garments: £3.49 + VAT per garment, per logo application;
31–49 branded garments: £2.99 + VAT per garment, per logo application; and
50 or more branded garments: £2.50 + VAT per garment, per logo application.
Prices apply to each logo application or decoration position. Orders requiring multiple logos, positions, specialist decoration, unusual artwork or additional production work may incur further charges, which will be confirmed where applicable.
If you wish to cancel an order containing garments that require embroidery or printing, you must notify Love My Uniform within two hours of placing the order.
After this two-hour period, the branded order will be treated as confirmed and cannot normally be cancelled because garments, artwork preparation or production may already have been committed or started.
Cancellation requests must be sent to hello@lovemyuniform.com and include the order number. A cancellation is not confirmed until Love My Uniform has acknowledged it.
You are responsible for checking all relevant order details before approving production, including:
garment styles;
sizes;
colours;
quantities;
artwork;
logos;
spelling;
personalisation text; and
positioning.
Where we provide an artwork proof or other approval request, production may not begin until the required approval has been received.
Once personalisation has begun, alterations or cancellation may not be possible.
- ARTWORK AND INTELLECTUAL PROPERTY PROVIDED BY YOU
Where you provide a logo, name, trademark, image, design or other material for reproduction, you confirm that you have the rights or authority required for us to use it for your order.
You agree not to ask us to reproduce material in a way that infringes another person’s intellectual-property rights or is otherwise unlawful.
We may refuse a branding or personalisation request that we reasonably believe is unlawful, infringing or inappropriate.
- CONSUMER CANCELLATION RIGHTS
If you purchase as a consumer using our website or another qualifying distance-selling method, you will normally have a statutory right to cancel an eligible order within 14 days after receiving the goods.
You must clearly tell us that you wish to cancel within the applicable cancellation period.
After notifying us of cancellation, goods must be returned within the period required by applicable law.
Further information is provided in our Refund & Returns Policy.
- PERSONALISED GOODS
The statutory change-of-mind cancellation right does not normally apply to goods made to your specifications or clearly personalised.
This normally includes garments embroidered, printed or otherwise personalised specifically for you.
This does not remove statutory rights where personalised goods are faulty, damaged, incorrectly supplied, not as described or have been personalised incorrectly because of an error for which we are responsible.
- RETURNS AND REFUNDS
Returns and refunds are governed by our Refund & Returns Policy.
Eligible unpersonalised goods may be returnable in accordance with that policy.
Embroidered, printed or otherwise personalised garments cannot be returned because you have changed your mind. They may only be returned where they are faulty, damaged, incorrectly supplied, not as described or personalised incorrectly because of an error for which Love My Uniform is responsible.
Nothing in these Terms or our Refund & Returns Policy restricts rights that cannot lawfully be excluded.
- BUSINESS CUSTOMERS
You are a business customer if you purchase wholly or mainly for purposes connected with your trade, business, craft or profession.
Consumer cancellation rights do not apply to business purchases.
Any additional terms contained in an accepted business quotation, account agreement or written contract form part of the agreement between us and the relevant business customer.
Where legally permitted, we will not be liable to a business customer for indirect or consequential losses, loss of profit, loss of business, loss of anticipated savings or loss of goodwill resulting from a breach of contract.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
- CONSUMERS
You are a consumer where you purchase wholly or mainly for purposes outside your trade, business, craft or profession.
Nothing in these Terms excludes or restricts statutory consumer rights.
If a provision of these Terms conflicts with a mandatory consumer right, the mandatory consumer right takes precedence.
- OUR WEBSITE CONTENT AND INTELLECTUAL PROPERTY
Our original website content, branding, graphics and other material owned by Love My Uniform Ltd are protected by applicable intellectual-property laws.
Third-party brands, trademarks, product photographs and supplier materials remain the property of their respective owners.
You may use our website for normal browsing, purchasing and legitimate business-enquiry purposes.
You must not reproduce substantial parts of our website for commercial use without permission except where permitted by law.
- EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.
Such circumstances may include severe weather, carrier disruption, industrial action, supplier interruption, governmental restrictions, infrastructure failure or similar events.
Where such an event materially affects your order, we will take reasonable steps to reduce the impact and communicate with you where appropriate.
Consumer rights that apply regardless of such events are not excluded.
- THIRD-PARTY SERVICES AND LINKS
Our website may use or link to services operated by independent third parties.
Third-party websites are outside our control and may be subject to their own terms and privacy notices.
Payment, delivery and technology services supplied independently by third parties may also be subject to separate terms.
- SHOPIFY
Our ecommerce store is hosted using Shopify.
When you purchase goods from Love My Uniform, your contract for the goods is with Love My Uniform Ltd and not Shopify.
Shopify provides ecommerce and technology services that help us operate the online store.
- PRIVACY AND COOKIES
We process personal information in accordance with our Privacy Policy.
Our website uses cookies and similar technologies.
Where consent is legally required for non-essential cookies or similar technologies, those technologies are subject to the applicable consent mechanism.
- COMPLAINTS
If you experience a problem with an order, please contact us so that we can investigate.
Email:
hello@lovemyuniform.com
Telephone:
0117 287 0521
Please provide your order number and enough information for us to investigate the matter.
Nothing in this complaints process prevents you from exercising any remedy available under applicable law.
- CHANGES TO THESE TERMS
We may update these Terms from time to time.
The Terms applying to an order will normally be those in force when the order was placed unless a change is required by law or separately agreed.
The current version will be published on our website.
- SEVERABILITY
If a provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
- GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, this does not remove any right you have under applicable law to bring proceedings in another court that has jurisdiction over your consumer dispute.
For business customers, the courts of England and Wales will have jurisdiction unless we agree otherwise in writing.
- CONTACT INFORMATION
Love My Uniform Ltd
39 Hatherley
Yate
Bristol
BS37 4LT
United Kingdom
Company Registration Number: 17286047
VAT Registration Number: GB523988553
Email: hello@lovemyuniform.com
Telephone: 0117 287 0521
Website: lovemyuniform.com