Refund policy

REFUND & RETURNS POLICY

Last updated: 24 August 2026

We want you to be satisfied with the products supplied by Love My Uniform Ltd.

This policy explains our approach to returns, cancellations, exchanges and refunds. Nothing in this policy excludes or restricts any statutory rights that apply to you.

  1. CONSUMER ONLINE ORDERS

If you are purchasing as a consumer online, by telephone or through another qualifying distance-selling method, you will normally have the right to cancel an eligible order within 14 days after receiving the goods.

You do not need to give a reason for cancelling an eligible order.

This statutory change-of-mind cancellation right does not normally apply to goods that have been made to your specifications or clearly personalised, including embroidered or printed garments.

To exercise an applicable cancellation right, you must tell us clearly that you wish to cancel within the relevant cancellation period.

Please contact:

hello@lovemyuniform.com

After notifying us that you wish to cancel an eligible order, you must return the goods without undue delay and normally within 14 days of notifying us.

  1. ELIGIBLE UNPERSONALISED GOODS

In addition to your statutory rights, we will normally accept eligible unpersonalised garments for return where they are returned within 28 days of delivery.

Returned goods must be:

unworn;
unwashed;
unaltered;
in a resaleable condition; and
returned with their original labels and, where reasonably possible, original packaging.

You may inspect or try on a garment in the same way that you reasonably could in a shop.

We may make an appropriate deduction from a consumer refund where the value of an item has been reduced by handling beyond what is reasonably necessary to establish its nature, characteristics and fit.

We do not normally offer direct exchanges. If an eligible unpersonalised garment is unsuitable, you should return it in accordance with this policy and place a new order for the required replacement.

  1. EMBROIDERED, PRINTED AND PERSONALISED GOODS

If you wish to cancel an order containing garments that require embroidery or printing, you must notify Love My Uniform within two hours of placing the order.

Cancellation requests must be sent to hello@lovemyuniform.com and include the relevant order number. A cancellation is not confirmed until Love My Uniform has acknowledged it.

After the two-hour period, the branded order will be treated as confirmed and cannot normally be cancelled because garments, artwork preparation or production may already have been committed or started.

Garments that have been embroidered, printed, altered or otherwise personalised specifically for you cannot be returned or exchanged because you have changed your mind.

This includes products carrying names, company logos, organisation branding, individual text, customer-supplied artwork or other customer-specific decoration.

This restriction does not affect your statutory rights where the goods are faulty, damaged, incorrectly supplied, not as described or personalised incorrectly because of an error for which Love My Uniform is responsible.

  1. FAULTY, DAMAGED OR INCORRECT GOODS

Please contact us as soon as reasonably possible if goods arrive:

faulty;
damaged;
incorrectly supplied;
not as described; or
with incorrect personalisation caused by us.

Please provide your order number and, where reasonably possible, photographs showing the issue.

We will deal with qualifying faulty, damaged or incorrect goods in accordance with your applicable statutory rights. Depending on the circumstances, this may include repair, replacement, a price reduction, rejection or refund.

Do not return faulty, damaged, incorrect or personalised goods without contacting us first.

  1. RETURN COSTS

For eligible change-of-mind returns, you are normally responsible for the cost of returning the goods to us unless we have agreed otherwise.

Where goods are faulty, damaged, incorrectly supplied, not as described or otherwise subject to a legal remedy, we will deal with reasonable return costs in accordance with applicable law.

We recommend using a tracked or otherwise evidenced delivery service when returning goods.

You are responsible for returned goods until they are received by Love My Uniform, except where responsibility cannot lawfully be placed on you.

  1. REFUNDS

For a valid consumer cancellation, we will refund the amount due in accordance with applicable consumer law.

Where the original order included a delivery charge, a qualifying consumer cancellation will include reimbursement of the standard outbound delivery cost.

If you selected a more expensive delivery service than our standard delivery option, any additional premium delivery cost does not normally have to be refunded.

We may withhold a refund until we have received the returned goods or you provide evidence that they have been sent back, where permitted by law.

Approved refunds will normally be processed within 10 days and will always be processed within any applicable statutory deadline.

Refunds will normally be made to the original payment method unless another method has been expressly agreed.

Your bank or payment provider may require additional time to credit the refunded amount after we have processed it.

  1. BUSINESS CUSTOMERS

You are a business customer if you purchase wholly or mainly for purposes connected with your trade, business, craft or profession.

Statutory consumer cancellation rights do not apply to business purchases.

Returns for business orders are subject to these Terms, the relevant quotation or agreement and any return arrangement agreed by Love My Uniform Ltd.

Personalised or embellished business garments cannot be returned or exchanged because the customer has changed their mind.

This does not prevent a remedy where business goods are faulty, damaged, incorrectly supplied, not as described or where another return arrangement has been expressly agreed by Love My Uniform.

  1. HOW TO REQUEST A RETURN

Contact:

Love My Uniform Ltd
39 Hatherley
Yate
Bristol
BS37 4LT
United Kingdom

Email: hello@lovemyuniform.com
Telephone: 0117 287 0521

Please include:

your order number;
the products and quantities concerned;
the reason for the return; and
photographs where the goods are faulty, damaged, incorrect or incorrectly personalised.

Do not send personalised, faulty, damaged or incorrectly supplied garments back to us without contacting us first.