Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: 24 August 2026

Love My Uniform Ltd supplies customers throughout the United Kingdom.

  1. STANDARD UK DELIVERY CHARGES

Orders with a product subtotal of £99 + VAT or more:
FREE standard UK delivery.

Orders with a product subtotal below £99 + VAT:
£5.99 + VAT standard UK delivery.

The delivery threshold is calculated using the product subtotal before VAT and delivery charges.

Plain garments have no minimum order quantity.

Online orders requiring embroidery or printing must include at least 10 branded garments across the basket. Different garments, colours and sizes may be combined to meet this minimum, provided they are included in the same branded order.

For established account customers with ongoing requirements, smaller repeat branded orders may be considered by prior agreement. Please contact us before placing such an order.

  1. UNBRANDED, IN-STOCK GARMENTS

Our standard delivery target for unbranded, in-stock garments is 2–3 working days.

Orders placed before 1:00pm Monday to Thursday may be dispatched on the same working day, subject to stock availability and order-processing requirements.

Orders placed after 1:00pm, on Fridays, at weekends or on UK bank holidays will normally begin processing on the next working day.

The 2–3-working-day period is a delivery target rather than a guaranteed commitment unless we have expressly agreed a specific delivery date.

Delivery may take longer where a product is temporarily unavailable, the delivery address is in a remote location or circumstances outside our reasonable control affect processing or carriage.

  1. EMBROIDERED, PRINTED AND PERSONALISED ORDERS

Our standard delivery target for orders requiring embroidery or printing is within 10 working days.

The delivery period will normally begin once:

all garments and quantities have been confirmed;
stock availability has been confirmed;
all required artwork and personalisation details have been received; and
any required artwork proof has been approved.

Orders requiring embroidery, printing, garment alteration or other personalisation do not qualify for same-day dispatch.

Production time may be affected by factors including:

the garments ordered;
the quantity;
stock availability;
the type and number of decoration positions;
artwork requirements;
proof approval; and
production capacity.

If you wish to cancel an order containing garments that require embroidery or printing, you must notify Love My Uniform within two hours of placing the order.

Cancellation requests must be sent to hello@lovemyuniform.com and include the relevant order number. A cancellation is not confirmed until Love My Uniform has acknowledged it.

After the two-hour period, the branded order will be treated as confirmed and cannot normally be cancelled because garments, artwork preparation or production may already have been committed or started.

For larger business orders, expected production and delivery schedules may be confirmed separately as part of the quotation or order confirmation.

  1. STOCK AVAILABILITY

Product availability can change.

If a product becomes unavailable after you place an order, we may contact you to discuss an alternative product, revised delivery date or cancellation of the affected item.

We will not substitute a materially different product without your agreement where approval is reasonably required.

  1. DELIVERY TIMES

The standard delivery targets are:

Unbranded, in-stock garments: 2–3 working days.

Embroidered, printed or otherwise personalised garments: within 10 working days after all required order details, stock confirmation and artwork approvals have been completed.

Any delivery dates or lead times shown on our website, quotations, order confirmations or communications are estimates unless expressly agreed as guaranteed.

For consumer orders, goods will be delivered within the period required by applicable consumer law unless a different delivery period has been agreed.

  1. TRACKING

Where tracking is provided by the relevant delivery service, tracking information will normally be made available after dispatch.

Tracking availability depends on the carrier and delivery service used.

  1. DELIVERY LOCATIONS

Our online checkout currently supplies UK delivery addresses.

Delivery times and available services may vary for Northern Ireland, the Scottish Highlands, islands and other remote UK locations.

If an additional delivery restriction or charge applies to an order, we will contact you where necessary before proceeding.

International delivery is not currently offered through the standard website checkout unless expressly agreed with us separately.

  1. DELIVERY PROBLEMS

Please contact us promptly if:

your order has not arrived when expected;
tracking shows a delivery problem;
a parcel arrives damaged; or
items appear to be missing.

Email:
hello@lovemyuniform.com

Telephone:
0117 287 0521

Please include your order number.

  1. RISK AND DELIVERY TO CONSUMERS

Where you are purchasing as a consumer, responsibility for the goods passes in accordance with applicable consumer law.

Nothing in this policy reduces any statutory rights relating to delivery, loss or damage.

  1. RETURNS

Returns are governed by our Refund & Returns Policy.

Garments that have been embroidered, printed or otherwise personalised cannot be returned because you have changed your mind.

Personalised garments may only be returned where they are faulty, damaged, incorrectly supplied, not as described or personalised incorrectly because of an error for which Love My Uniform is responsible.

Please contact us before returning any embroidered, printed or otherwise personalised garments.

Nothing in this policy excludes or restricts statutory rights that cannot lawfully be excluded or restricted.

  1. CONTACT

Love My Uniform Ltd
39 Hatherley
Yate
Bristol
BS37 4LT
United Kingdom

Email: hello@lovemyuniform.com
Telephone: 0117 287 0521
Website: lovemyuniform.com